Just this past week I heard from my dear reader Penny who is frustrated in the face of needing to purchase a new dishwasher. She writes:
“Our dishwasher is more than 20 years old and every time I think I have decided on a new one and read the reviews, I back out. I know that you recently purchased new appliances. What brand dishwasher did you go with? How does one filter all the reviews, good or bad?”
My husband and I have just completed our big kitchen remodel. It’s been nearly a year since we started planning so you can be sure I’ve been researching appliances ad nauseam.
Here’s my conclusion based on credible evidence, product reviews and long conversations with appliance professionals: They just don’t make ‘em like they used to!
These days you won’t find a dishwasher with an expected lifespan of 20 years. The best we should expect from new dishwashers is 8 to 10 years, which is by design. Industry insiders call this “planned obsolescence.” And we have to assume that those will not necessarily be trouble-free years. It’s sad but true.
Nearly all appliances these days come with a one-year warranty. Most appliances pros will tell you that if an appliance is going to fail, it is most likely to do that during the first 90-days, so a one-year warranty is supposed to be sufficient. Anything beyond that is called an extended warranty, which brings up another matter, altogether. Let’s just say it gets complicated.
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There are two brands I suggest you stay away from—Samsung and LG. While their appliances are lovely when they’re in good working condition, these companies do not have a solid infrastructure for service and repair in the U.S. That means you’ll have a difficult time finding someone to repair them whether they’re under warranty or not. And when you do, you could wait weeks for parts to arrive from overseas.
On the other hand, the Whirlpool family of appliances (Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana to name a few) are made in the U.S. Whirlpool has a reputation for making good appliances with repair, service, and parts readily available.
With all that being said, I do have some really good news—and a solid recommendation, which may surprise you. Read more