Statistically speaking, chances are slim-to-none that you consistently avail yourself of the most fundamental of all financial principles—to get what you pay for.
According to Donna McCrohan, author of Get What You Pay For or Don’t Pay at All, only 4 percent of dissatisfied customers let a business know when they are unhappy with a product or service and then follow up effectively until they are satisfied.
One can only conclude that the rest of us throw good money down the drain for clothing that doesn’t fit right and appliances that don’t live up to their promises. We prefer to cram the stuff into closets and cupboards rather than take the time and effort to request a refund or satisfactory replacement.
When the dry cleaner ruins a favorite shirt we gripe to a friend instead of the dry cleaner’s owner. Or when the coffee grinder doesn’t grind, we mumble under our breath and don’t even look for the customer service 800 number, which might well be printed right there on the infuriating little monster.
I can only conclude from all of this that 96 percent of us complain about shoddy workmanship or inferior service but never get around to requesting the work be redone or negotiating a fair and reasonable adjustment. We give up too soon—or more likely, don’t even get started. Read more