You Have Been Hacked Sign illustration design over white

How a Startling Red-Hot Alert Made My Day!

Some days I sit down to write this column and the words just pour from my mind through my fingers and onto the keyboard. Other times, like right now, all systems go blank—one big expansive, frustrating void.

You Have Been Hacked Sign illustration design over white

Just as I was about to run outdoors and bang my head on my new stone wall, I got that little ding letting me know I had mail—this time from Nancy.

Dear Mary: I’m interested in signing up for LifeLock. Do you feel it would be better to take the LifeLock Ultimate Plus (the most expensive) or the LifeLock Advantage plan and why? Thank you for your help. Nancy

That’s when I remembered that I wanted to tell you what happened to me. (Oh, this is so good!)

Relocating from big city life in Southern California to laid back country life in Northern Colorado (we do have a stone wall), my husband and I needed to open a bank account in our new village.

The bank employee handed us a keypad and asked us to input our Social Security numbers into the bank’s system. That’s it. Nothing else.

In about two seconds flat, she had on her computer screen all of our personal information including banking history, all previous addresses, family members’ information, and phone numbers for the past 40 years. That was a sad confirmation for me that personal privacy has become a thing of the past. To tell you the truth, it was creepy.

Well, just as I was trying to make sense of how on earth my information was so accessible to this bank, my phone went off, with a “Red-Hot Alert” from … LifeLock!

As a longtime LifeLock member, I have my profile set to receive a text message if my Social Security number is ever used to open a credit card account, a bank account; used to secure medical services, to change the deed on our home, and or any other potential cybercrime. I want to know everything and I mean at the moment it happens.

Within seconds of handing over my Social Security number, I got that ALERT on my phone with a voicemail message and a text message, too, telling me that a bank account was being opened using my identity.

I was so excited, I blurted out something like, “LifeLock rocks! I just got an alert that someone is using my identity to open an account and I need to let them know it’s me, it’s okay.”

Apparently I said it rather loudly, because everyone in that small bank branch was duly impressed, especially the bank manager. This had never happened in this particular bank, which should tell you just how sparsely populated our new area is.

In all the years I’ve been a member of LifeLock, I’d never received that kind of alert, which I consider a good thing. The only alerts I’d received up to that moment were when a registered sex offender moved into the neighborhood, which happened more often than my comfort level could handle.

It was gratifying to experience LifeLock in action. I did feel rather smug in light of all the attention. Thank you, LifeLock.

Back to Nancy’s question, let me start by saying that if cyber thieves can hack into the IRS, breach the accounts, and steal the personal data of 700,000 taxpayers, what makes me think that I can keep my information any safer than the IRS and FBI? With cybercrime reports increasing as much as 300% since the beginning of the coronavirus pandemic according to the FBI, how can I have any confidence at all that I can outsmart the cyber thieves and their cybercrimes to keep them from stealing my identity, my bank and investment accounts, and even my home? I can’t, so here’s my new credo:

I can’t fully protect my identity, but I CAN take steps to stop thieves from using it against me. That’s what my LifeLock membership does.

I upgraded to the Ultra Plus membership years ago and recommend it highly because it protects against cybercrime by monitoring my credit card accounts, monitors my home’s title, keeps tabs on my credit scores, and sends me an alert whenever my score might change—to name a few of its features.

The reason I have the option is that it monitors for every possible way that my identity could be used by thieves—including attempts to take over existing bank accounts, to open new bank accounts (getting that alert was so cool), activity on investments accounts, even file-sharing network searches, monthly credit score tracking, and sex offender registry reports and now home title monitoring to detect deed fraud, too.

The reason I have identity theft protection at all is for peace of mind. I want to know that no matter how criminals might try to use my Social Security number or other information, LifeLock is going to be my eyes and ears to let me know about it in time to stop them dead in their tracks. And I want the most protection I can possibly afford.

When you check out the Lifelock membership options, keep this in mind: If you have a free Rakuten account, right now, you will get 60% Cash Back (regularly 30%) on new Lifelock memberships. Wow, 60%. I’ve never seen that before.

For more than a decade, I and my entire family have trusted LifeLock. I think you can, too.


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  1. Valerie Lewis says:

    not to change the subject, but, am I the only one that sees the Privacy & Cookies Policy banner in the lower right and no matter how many time I acknowledge it, it will not go away and it covers stuff in that corner, including the Privacy and Terms Policy.

    OK, carry on.

    Reply
  2. Mary Beth Gibbs says:

    I just read your email on LifeLock and my husband & I decided to subscribe. Price wasn’t bad until it was doubled (I thought it was for household – almost everything is in both names). I called to confirm and I was offered the new family plan with second person at 50%. We went through the process and then my credit card as well as my husband’s was rejected. I’ll call to find out why but it is disturbing.
    Also, he couldn’t confirm that it would go through Rakuten (so I’d get 60% cash back!). Hmmm…. does it really have to be this hard?
    I wanted to ask you where was the best price for a Kitchen Aid mixer found when I stopped to read this email. I can get diverted very easily, lol. Thank you for all the good advice through the years. My sisters and children all know what it means when I say, “My friend, Mary, said…..”
    God bless you and your work.
    Mary Beth Gibbs

    Reply
    • Mary Hunt says:

      Open Rakuten, then either click on Lifelock or type Lifelock in the search field at the top. Now place your order. Another option is to add the Rakuten button to your browser.

      Reply
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