Stop Getting Scammed and Ripped Off!

This is a guest post by Bob Sullivan, an award-winning investigative journalist, author of the Red Tape Chronicles, two NYT bestsellers and founding member of MSNBC.com. You can visit him at his website, take a look at his new book Getting Unstuck and follow him on Twitter.

I have spent 20 years interviewing thousands of people who’ve fallen for scams and ripoffs. I’ve interviewed hundreds of criminals, too, not to mention pseudo-criminals who work at corporations that survive almost entirely on their ability to fool people. I’m frequently asked: what makes people fall for scams? What makes someone a good “mark”? 

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While I worked at NBC, I was always reluctant to give clear opinions on such things. Now that I’m an independent journalist, I feel more free to speak out. I have plenty of strong opinions on this one. 

But before I tell you what’s wrong with the tired old saw, “If it seems too good to be true, it is,” let me get this out of the way: I hate people who blame the victim. 

Yes, consumers can be dumb, foolish, and even greedy. None of these things should ever be construed as permission to steal from them. These are the kinds of excuses you hear from criminals and corporations all the time, and I hate them. It’s always clear who the bad guy is: The guy who walks away with the money. The test is easy: Any time you take someone’s money and that person is confused about why, you are wrong. Give the money back.

That said, there are plenty of reasons people fall for criminals and corporate ripoffs. I offer this list not so you might feel superior, or (Heaven forbid) feel justified, but rather so that you might be open-minded enough to see a little of yourself in this list, and avoid the kind of momentary lapse of reason that could get you in trouble. 

Intelligence isn’t a universal skill

By that, I don’t mean it’s not spread unevenly around the world. I mean it’s spread unevenly around our lives. We are smart about some things, dumb about others. 

Maybe we program computers but can’t change the oil in our cars. Maybe we are great musicians but don’t know how to speak with 5-year-olds. Such discrepancies can be surprisingly close, like the PhD’s in mathematics I know who are terrible with personal finance. 

There’s no one more dumb than someone who thinks he is universally smart. For our purposes, there’s no better mark than someone who thinks he can’t be outsmarted. 

If I had $1 for all the smart people who told me they’d just gotten a great deal on a new car, but who’d really been taken to the cleaners, I’d own a small island somewhere. 

The irony here is that another reason people fall for scams is because they feel dumb. Among the more convincing lines criminals ever feed marks: “You don’t want to be the last person to know about this, do you? Everybody knows how to make 15 percent returns on investments. Everybody.”

A momentary lapse of reason

A related concept: Sometimes circumstances conspire to make a very smart person temporarily dumb. The Pink Floyd song “One Slip” describes the most classic example of a momentary lapse of reason: an ill-advised romp in the hay because…What the’ hey? As the song puts it: “And without a thought of the consequence/I gave into my decadence.” 

We do this all the time. We eat donuts late at night, we buy clothes we don’t need, we pay twice the price for something because we don’t feel like shopping around. 

Remember, you can be sensible 23 hours and 55 minutes a day, but a criminal only needs five bad minutes–One Slip–to raid your bank account.

If it sounds too good to be true…it’s your own fault

Speaking of decadence: Virtually never have I interviewed someone who wired money to a criminal in London or re-mailed a stolen laptop to a credit card thief in Mexico or emailed a password to a hacker in Romania who didn’t commit a crime in their own heart. 

The problem isn’t that it sounds too good to be true. The problem is that it sounds great! So great, we know deep inside it’s probably wrong. But we do it anyway because most people have a little larceny in them.

“Maybe I can earn $400 for five minutes work,” or “Maybe I can get free access to that porn site,” or “Maybe there is a way to lose 25 pounds in five minutes.” When those inner thieves are aroused, people become OK with doing something that almost certainly must involve stealing. 

Don’t agree? Think about Bernie Madoff’s clients. Did even a single one really believe Bernie had a magic way to defy the laws of mathematics, and of the stock market? The proof of his crime was simple: His clients’ returns were impossible. They knew that. They thought it was OK…for them. 

Criminals, like good wrestlers, know how to turn such power against their marks. 

Magical thinking

I once spent a long time interviewing a famous magician named The Amazing Randi, hoping for insight into the criminal mind. Randi was well-equipped to offer this. He was Johnny Carson’s magician, and later in life, spent a great amount of time debunking snake oil salesmen who stole money from people selling fake cures or mystic powers. 

Randi told me simply this: From childhood, we are all trained to believe in magic. We want the dove to appear under his scarf. We want cards to appear out of our eardrums. Magicians, in particular, are not so good at pulling off tricks as they are finding people who believe in magic more than most. They feed off them. They use them. Criminals do this just as well. 

Believing in blind faith 

Speaking of things we’ve learned from childhood, the most depressing thing I’ve ever heard, came from a long-time Dateline NBC producer who told me about one persistent theme in her jailhouse interviews: Criminals love targeting heavily religious people. 

Why? “They are trained to believe in things they cannot see,” she said. They are trained to make leaps of faith. So when it comes time to ask for another leap of faith–just give me this money and it will triple!–these marks already know how to do it. 

Telemarketer criminals love hearing that the consumer they’ve dialed is religious–that’s part of the point of small talk. It’s also the reason many scammy advertisements hint at a religious affiliation. 

Religion also offers the power-of-pack mentality, providing a false but powerful third-party authentication that’s often a key element in crime. “Hey, this guy goes to my church, he must be OK,” is the implicit message. That’s the reason you see chain letters or pyramid schemes rip through church congregations (not to mention investment house schemes!).

Being rushed

Every criminal training manual (or sales manual) you ever read will hone in on this very important point: create a sense of urgency in the mark. Convince this person that he or she must do something RIGHT NOW. That the opportunity will be gone in moments. 

Never let them walk out the door or even talk to anyone outside the room. Trust me, the once-in-a-lifetime deal for a new car will become a twice-in-a-lifetime deal tomorrow. The surest sign that something is wrong in any deal is pressure. 

If I taught personal finance classes in U.S. high schools, I would skip all the boring lessons on U.S. bonds and teach one skill, over and over, just like the firemen taught us as little kids: Stop, drop and roll. 

Stop talking, drop the pen and roll on out of that office–or roll the mouse away from the computer–until tomorrow when you’ve had time to sleep on it. Don’t ever let someone back you into a corner. Ever. Even if they say your roof is leaking.

One more thing: Keep your anterior insula in shape

There is a special place in Hell for people who steal from older folks. Billions are taken from America’s elderly every year, both by scam artists and by corporations that specialize in scare tactics. 

The elderly are easy to scare, for sure, but more important, their brains seem to be physically less capable of screening out the untrustworthy. 

A UCLA professor used an MRI machine to look at the brains of old and young people, and found that the anterior insula lit up less in older folks than younger folks. That’s the part which lights up if the brain perceives danger, or more specifically, if it perceives a person to be potentially dangerous. The researchers call it a diminished “gut” response. 

What does this mean for you? As you age, you almost certainly will fall for things that you didn’t when you were younger. So don’t be over-confident. And please, talk to your aging parents often about money, and be particularly alert to phony investment schemes and “loneliness” crimes like fake online love affairs.

[callout]If you are interested in being considered as a guest writer for my blog, please email me with the subject “Guest Post Guidelines”. Thanks[/callout]

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6 replies
  1. Guest
    Guest says:

    I am thrilled to welcome Bob Sullivan as a guest writer here. His work is outstanding, always interesting but most importantly, compelling! I always learn something. In response, I would consider myself a religious person … and this information that “religious” people are easy marks because they’ll just fall for anything gives me pause. I do believe it and that makes me embarrassed to put myself into that category. Actually it ticks me off that religious people carry this stigma. My faith does not give me license to take leave of my good sense. Rather we should question everything, assume nothing and be 100 times more informed than the average person. I’ve learned to do and I make no apologies.

    Bob Sullivan… I’m smarter today because of the work you do. Thanks.

    Reply
    • Bob Sullivan
      Bob Sullivan says:

      And I’m happy to make a visit to your home, Mary. I share your anger with the religion label. I grew up in a very Catholic household and I still practice…I sing in the choir, for Heaven’s sake…and I remember the visceral reaction I had when the Dateline producer told me that. But I knew she was right, and it’s a really helpful perspective. Question, question, question. And when someone gets angry that you question, that’s the worst sign of all.

      Reply
  2. jan jones
    jan jones says:

    Another lesson that my pastor has taught us, that goes along with the Stop Drop and Roll, is “Never make a decision when you are emotional.” You should always step back and regroup. This is why stores play upbeat music – to get us in the mood to buy. I used to come home from shopping, shocked that I bought something and not really sure why I did it.
    Something else that we can do is take Biblical advise to “be like the Bereans” who were a group of Christians who examined what they were being taught, even if it was from someone they implicitly trusted. They searched the scriptures for themselves instead of relying just on what someone else said to be accurate.
    I personally know of a MLM company who has a lot of Christian women as “representatives.” These women bad mouth the competition, and many people believe them, because the reps are Christians. I do not think these women are intentionally trying to deceive, but I believe they have just blindly believed what the company told them, and they are further perpetuating the lies when others also believe without researching for themselves.

    Reply
  3. Sandra
    Sandra says:

    Excellent article although, thinking about so many failed marriages in early adult age, I wonder at the sentence “…As you age, you almost certainly will fall for things that you didn’t when you were younger. …” Perhaps we fall for different things as we age, eh?…

    Reply

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